We’re currently experiencing an issue where some transactions may not appear immediately and are instead placed under the Scheduled Payments tab before processing.

This is due to a timezone configuration issue, and affected transactions should be completed within 12 hours.

Before attempting another payment, please check if the transaction is already listed under Scheduled Payments:
https://faq.onesafe.io/articles/9231261891-where-to-view-scheduled-payments

If you notice any duplicates, you can cancel them using these steps:
https://faq.onesafe.io/articles/6812391126-how-to-cancel-scheduled-payments

We’ve identified the issue and a fix is scheduled to be released early next week.

Let us know if you have any questions by sending an email to [email protected] or through the in-app widget.

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